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When troubleshooting a computer that is not seeing a shared printer, there are several steps you can take to resolve the issue.
1. Make sure that the printer is powered on and connected to the network.
2. Check to see if the printer has an IP address or a dedicated network address.
3. Ensure that the printer is shared.
4. Verify that the sharing settings of the printer are correct.
5. Verify that the printer driver is installed on the computer and is able to communicate with the printer.
6. Check the security settings on the computer and make sure that it is allowing the printer to be shared.
7. Check the firewall settings on the computer to make sure that the printer can connect to the network.
8. Check for any recent changes to the network, such as changes to the router or firewall settings.
9. Verify that the sharing settings on the computer are set to “Everyone”.
10. Try restarting the printer and the computer, to ensure that all changes are applied.
These are just some of the steps you can take to troubleshoot a computer that is having trouble seeing a shared printer. If these steps do not help, you should contact a professional for further assistance.
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